Shipping policy

Welcome to Scentesized! We're committed to providing you with the best shopping experience possible. Below you'll find all the information you need regarding our shipping policies. If you have any questions or need further assistance, please feel free to contact us at www.scentesized.com.

Shipping Options & Rates

Canada and US Standard Shipping

Delivery Time: 2-8 business days

Cost: $12-14 CAD

International Standard Shipping

Not available at this time

Order Processing

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Confirmation & Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number. You can track your order via the carrier's website.

Shipping Restrictions

  • We currently only ship to Canada and US.

Shipping Delays

  • While we strive to ensure your order is delivered within the estimated timeframes, please note that delivery times may be affected by factors beyond our control, such as customs processing, carrier delays, or weather conditions. We appreciate your patience and understanding.

Customs, Duties, and Taxes

  • Scentesized is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Lost or Damage Packages

  • If your package is lost or damaged in transit, please contact us at www.scentesized.com as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

Address Changes

  • If you need to change the shipping address for your order, please contact us at www.scentesized.com immediately. We can only make changes to your shipping address if the order has not yet been processed.

Incorrect Shipping Information

  • Scentesized is not responsible for orders placed with incorrect shipping information (e.g., wrong address). Please double-check your shipping details before finalizing your order. If you realize you've made an error, contact us immediately at www.scentesized.com.

Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please contact us at www.scentesized.com. We're here to help!

Thank you for shopping!